PRIVACY POLICY
PRIVACY POLICY
Last Updated: [14/05/2026]
This Privacy Policy explains how Snitch Apparels Private Limited (“Snitch Apparels”, the “Company”, “we”, “us”, or “our”) collects, receives, records, organises, stores, uses, shares, transfers, discloses, and otherwise processes your personal data when you access, visit, interact with, or use our website, mobile application, customer support channels, social media pages, marketing communications, and any other connected products or services operated by us.
This Privacy Policy also explains the purposes for which we process your personal data, the categories of personal data we may collect, the circumstances in which such data may be shared with third parties, the measures we take to safeguard it, and the rights and choices available to you in relation to your personal data.
This Privacy Policy should be read together with our Terms and Conditions, cookie notices, and any specific privacy notices, consent requests, or disclosures that may be provided to you at the time your personal data is collected or otherwise processed.
This Privacy Policy applies to personal data collected through the website, the mobile application, account registration flows, order placement, payment interactions, returns and refunds, customer support exchanges, surveys, promotional activities, and any other touchpoint that links to or references this Privacy Policy.
3.1 Account and Identity Information
When you register, create, or maintain an account on the Platform, SNITCH may collect personal data including your full name, mobile number, date of birth, anniversary, email address, login credentials, password, authentication details, profile information, and account preferences. Where you choose to sign in or register through a third-party login or authentication provider, SNITCH may also receive limited profile, verification, or authentication-related information from such provider in accordance with your settings and the provider's applicable policies.
3.2 Contact and Address Information
In the course of using the Platform or placing an order, SNITCH may collect your billing address, shipping address, city, state, country, postal code, and such other contact details as may be necessary for account management, order fulfilment, delivery coordination, customer communication, and dispute resolution.
3.3 Order and Transaction Information
When you browse, place, modify, cancel, exchange, or return an order on the Platform, SNITCH may collect and maintain personal data relating to your order history, purchased products, cart and wishlist activity, invoice details, payment mode, payment transaction references, refund records, return and exchange records, and any discounts, wallet credits, store credits, loyalty benefits, referral benefits, or promotional redemptions used by you in connection with such transactions.
3.4 Payment-Related Information
In connection with payment processing, settlement, verification, and refund administration, SNITCH may collect or receive certain payment-related information such as payment method, transaction reference numbers, payment status, refund status, and limited verification data received from payment gateways or processors. SNITCH does not ordinarily store complete debit card, credit card, or bank account credentials except through legally compliant and secure payment processing arrangements where permitted under applicable law.
3.5 Device and Technical Information
When you access or interact with the Platform, SNITCH may automatically collect certain technical and device-related information, including your IP address, browser type, browser settings, app version, device type, device identifiers, operating system, network information, language settings, access times, referring URLs, cookies, SDK data, logs, and similar technical information generated through your use of the website or mobile application.
Usage and Preference Information
SNITCH may collect information relating to your interaction with the Platform, including browsing behaviour, search activity, clickstream data, product views, frequency and duration of visits, cart additions or removals, wishlist activity, responses to offers and campaigns, shopping preferences, style interests, and other inferred preference information that helps SNITCH personalise your user experience and improve its products and services.
Location Information
SNITCH may collect approximate location-related information derived from your IP address, device signals, shipping details, or other location indicators made available while using the Platform. Such information may be used for serviceability checks, fraud prevention, delivery planning, tax determination, regional offer administration, and other operational or legal purposes connected with the Platform.
Communication and Support Information
Where you interact with SNITCH through customer care, grievance channels, chat support, phone calls, emails, forms, surveys, reviews, testimonials, or social media interactions, SNITCH may collect and maintain records of such communications, including your support requests, complaints, feedback, review content, grievance details, and related correspondence for service improvement, complaint handling, and legal compliance purposes.
Logistics and Delivery Information
For the purpose of order processing, dispatch, fulfilment, and last-mile delivery, SNITCH may process personal data including your name, delivery address, pincode, masked contact number, email address where operationally required, shipment tracking details, proof of delivery, delivery attempt records, non-delivery status, reverse logistics records, and other fulfilment-related information necessary to complete or manage your order.
Customer Data Sharing for Logistics and Delivery Operations
To facilitate order processing, dispatch, fulfilment, and last-mile delivery, SNITCH may share limited customer information with designated logistics partners, courier service providers, and third-party operational systems involved in delivery and fulfilment management. Such sharing shall be strictly limited to the personal data that is operationally necessary for successful order completion and related service coordination. Customer information may be transmitted through shipping labels, logistics integration layers, and connected platforms used for order management, logistics coordination, and fulfilment activities. As part of SNITCH's privacy safeguards, the customer's contact number may be masked at the time of sharing, wherever technically feasible or operationally implemented. The information shared for such purposes may include the customer's name, contact number, delivery address and pincode, and email address, where required for shipment communication, delivery updates, or fulfilment-related purposes. Customer data may also be accessible across certain third-party operational platforms engaged for order management, logistics handling, and fulfilment operations. Last-mile delivery may be undertaken through empanelled courier partners engaged by SNITCH from time to time. In each case, the data shared shall remain restricted to what is necessary for the relevant service and shall be subject to the applicable commercial, operational, and contractual arrangements governing such engagement. While SNITCH undertakes reasonable efforts to engage service providers and partners subject to appropriate contractual and operational safeguards, SNITCH shall not be responsible or liable for any act, omission, default, breach, negligence, misuse, unauthorised access, disclosure, alteration, loss, or processing of personal data caused by any third-party courier partner, logistics provider, operational platform, or other external service provider, except to the extent such liability cannot be excluded under applicable law.
4.1 Information Collected Directly from You
SNITCH collects personal data directly from you when you create an account, log in, verify your mobile number or email address, update your profile, save addresses, browse products, add items to your cart or wishlist, place an order, make a payment, request cancellation, exchange or return a product, seek a refund, contact customer care, submit feedback, participate in surveys, enroll in loyalty programs, or otherwise interact with the Platform or SNITCH's services.
4.2 Information Collected Automatically Through Technology
When you access or use the Platform, SNITCH may automatically collect certain information through cookies, pixels, SDKs, server logs, device permissions, analytics tools, and similar technologies. This may include technical data, browsing behaviour, app usage details, device identifiers, session information, and interaction data, which may be used to maintain platform functionality, analyse performance, improve security, personalise the user experience, and support advertising or analytics activities, subject to applicable law.
4.3 Information Collected During Orders and Transactions
SNITCH collects personal data in the course of your transaction journey, including when you add products to your cart, proceed to checkout, apply promotional offers, confirm delivery details, complete a payment, or initiate post-order actions such as cancellation, exchange, return, or refund. Such collection is necessary to process your order, validate your eligibility for benefits, administer payments, coordinate logistics, and maintain transaction records.
4.4 Information Received from Third-Party Service Providers
SNITCH may receive personal data from third-party service providers, vendors, and operational partners engaged in connection with the Platform, including payment gateways, payment processors, fraud detection providers, logistics and courier partners, warehouse and fulfilment providers, analytics vendors, customer support software providers, CRM platforms, loyalty program management platforms, and marketing or communication partners, to the extent necessary for operational, contractual, or legal purposes.
4.5 Information Received Through Third-Party Login Providers
Where you choose to sign in, register, or link your account using a third-party authentication or login provider, SNITCH may receive limited identity, profile, or authentication-related information from such provider in accordance with your selected permissions and the provider's applicable privacy terms and technical settings.
Information Shared Through Logistics and Delivery Systems
To facilitate order dispatch, logistics coordination, and successful last-mile delivery, limited customer information may be transmitted to designated courier partners and relevant operational systems through shipping labels, logistics integration layers, and fulfilment platforms. The contact number shared in such process may be masked to support privacy safeguards, and the information shared is restricted to what is operationally necessary, including customer name, delivery address, pincode, and email address where required for fulfilment or delivery communication.
5.1 Account Creation and User Registration
SNITCH may process personal data to create and maintain your account, verify your identity, enable login and authentication, preserve your account settings and preferences, facilitate password recovery, and provide you with access to account-based features and services available on the Platform.
5.2 Browsing, Platform Access, and User Experience
SNITCH may process personal data to enable browsing, product discovery, navigation, search functionality, personalised recommendations, saved cart and wishlist functionality, content customisation, and general user experience optimisation, as well as to monitor how users engage with the Platform for design, usability, and service enhancement purposes.
5.3 Order Placement and Checkout Administration
SNITCH may process personal data to facilitate cart management, validate order details, confirm pricing, administer discounts and promotional benefits, verify payment credentials, process payments, generate invoices, and otherwise support the completion of purchases made through the Platform.
5.4 Order Fulfilment, Shipping, and Delivery
SNITCH may process personal data to pick, pack, dispatch, ship, track, and deliver orders, coordinate with warehouses, courier partners, and operational teams, assess serviceability, manage delivery communications, record proof of delivery, and address issues relating to delayed, failed, or incomplete delivery attempts.
5.5 Cancellations, Returns, Exchanges, and Refunds
SNITCH may process personal data to assess requests for cancellation, return, exchange, and refund, verify policy eligibility, arrange reverse logistics, process refunds and adjustments, reconcile payment reversals, restore or reverse loyalty benefits or wallet credits, and maintain records relating to such post-purchase transactions.
5.6 Customer Care, Grievance Redressal, and Communication
SNITCH may process personal data to respond to your customer support requests, address grievances, investigate complaints, provide service assistance, send transactional and service-related communications, and maintain communication records for service quality, training, escalation handling, and compliance purposes.
5.7 Fraud Prevention, Platform Security, and Abuse Monitoring
SNITCH may process personal data to detect, investigate, prevent, and respond to fraud, abuse, misuse, suspicious activity, unauthorised account access, payment risk, return abuse, policy circumvention, and conduct that may pose a threat to the Platform, its operations, other users, or SNITCH's legitimate business interests.
5.8 Loyalty Programs, Offers, and Promotional Administration
SNITCH may process personal data to administer discount codes, coupons, referral programs, wallet credits, store credits, cashback benefits, loyalty rewards including SnitchX benefits, survey participation, contests, campaigns, and similar engagement or promotional programs, including for verifying eligibility, preventing misuse, and communicating offer-related updates.
5.9 Marketing and Personalised Communications
Subject to applicable law and your preferences, SNITCH may process personal data to send promotional communications, product recommendations, reminders, loyalty-related updates, campaign messages, new launch information, and other marketing content that may be relevant to your interests, shopping behaviour, or engagement history on the Platform.
5.10 Analytics, Testing, and Service Improvement
SNITCH may process personal data for internal reporting, analytics, business intelligence, customer insights, service improvement, troubleshooting, debugging, testing, product development, operational forecasting, and performance measurement in order to better understand user behaviour and improve the Platform and associated services.
5.11 Legal Compliance and Protection of Rights
SNITCH may process personal data where necessary to comply with applicable laws, rules, regulations, court orders, or lawful requests from government or regulatory authorities, and to establish, exercise, or defend legal claims, enforce its Terms and policies, protect its contractual rights, and maintain records required for tax, accounting, audit, or compliance purposes.
5.12 End-to-End Processing Across the Customer Journey
From the point at which you register an account or browse the Platform until the completion of your order and any post-purchase service interaction, SNITCH may process personal data as reasonably necessary to ensure a smooth, secure, and efficient customer journey, including account management, order administration, logistics coordination, customer communication, issue resolution, and service enhancement, subject always to applicable law and appropriate safeguards.
Where required under applicable law, personal data will be processed on the basis of consent obtained through the website, app, checkout flow, marketing opt-in, or another valid collection notice. In appropriate cases, processing may also take place where necessary for performance of a contract, compliance with legal requirements, responding to a user's request, prevention of fraud, maintenance of platform security, or other legally recognised uses.
By providing your personal data and using the Platform, you give your free, specific, informed, unconditional, and unambiguous consent, through a clear affirmative action, to SNITCH to collect, receive, possess, store, handle, use, process, disclose, share, and otherwise deal with your personal data for the lawful purposes set out in this Privacy Policy and the applicable Terms. You understand that such consent is being given voluntarily after having been informed of the nature of the personal data being collected, the purpose of its processing, and the manner in which it may be used or shared. Users may withdraw consent where applicable, although such withdrawal may affect continued access to certain services.
By accessing, registering on, or using the Platform, you represent, confirm, and undertake that you are at least 18 years of age and are competent to enter into a legally binding agreement under applicable law. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms and this Privacy Policy on your behalf and shall be responsible for your use of the Platform.
SNITCH does not knowingly collect or process personal data of children in contravention of applicable law and may, where required, seek verifiable consent from the parent or lawful guardian before permitting access to certain services or processing such personal data. SNITCH shall also endeavour not to engage in tracking, behavioural monitoring, targeted advertising, or any other restricted processing in relation to children's personal data where prohibited under applicable law.
We may use cookies, pixels, SDKs, local storage, and related tools for user authentication, shopping-cart retention, analytics, fraud detection, campaign measurement, performance improvement, and relevant advertising. Users may manage certain cookie or device-level permissions through browser or system settings, though disabling some tools may affect platform functionality.
We may share your personal data with the following categories of recipients, where necessary and in accordance with applicable law:
- Affiliates and group companies for internal administration, service delivery, and business operations.
- Sellers, suppliers, and logistics partners to process, fulfill, ship, exchange, return, or refund your orders.
- Payment processors and financial service providers to facilitate payments, settlements, and related transaction support.
- Service providers and technology partners, including cloud hosting, analytics, customer support, communication, and automation providers, to help us operate and improve our services.
- Marketing and advertising partners to send promotional communications, personalise recommendations, and support advertising activities, subject to your preferences and applicable law.
- Professional advisers such as auditors, consultants, insurers, and legal advisers, where necessary for compliance, risk management, or business administration.
- Law enforcement agencies, regulators, courts, and government authorities where disclosure is required by law or necessary to protect our rights, users, or the public.
- Business transferees or acquirers in connection with a merger, acquisition, restructuring, or sale of business or assets.
- Overseas recipients, where required for service delivery or business operations, subject to applicable legal requirements.
We may share personal data for purposes including:
- providing and improving our platform, products, and services;
- processing orders and payments;
- customer support;
- personalisation and marketing;
- fraud prevention and security;
- enforcement of our Terms and policies; and
- legal and regulatory compliance.
We may share personal data on a need-to-know basis with affiliates and group entities, payment and banking partners, logistics and warehousing providers, cloud-hosting and software vendors, customer support providers, analytics and marketing service providers, auditors, legal advisers, insurers, and public authorities or law-enforcement bodies where required by law or valid process. Snitch Apparels does not represent this policy as a sale of personal data for money; however, operational sharing with vendors and certain advertising or measurement tools may still involve disclosure of limited personal data.
Personal data may be processed or stored in India or in other jurisdictions through our technology partners, subject to applicable law and any geographical restrictions that may apply to specific categories of data or destinations. If cross-border transfer limitations are introduced or become applicable, Snitch Apparels will update its controls and disclosures accordingly.
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including fulfilment of orders, maintenance of financial and tax records, handling of disputes and claims, prevention of fraud, enforcement of agreements, and compliance with legal obligations. Data that is no longer necessary will be deleted, anonymised, or securely archived in line with internal retention practice.
Snitch Apparels implements reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data and processing. These may include access controls, secure transmission, restricted employee access, vendor due diligence, monitoring, backups, and incident-management processes. No security system is completely infallible, and absolute security cannot be guaranteed. Users are responsible for keeping their login details, password, and account credentials secure and confidential. SNITCH maintains reasonable policies, procedures, and security measures to detect, analyse, contain, remediate, and recover from actual or suspected information security incidents.
If a personal-data incident occurs, Snitch Apparels should assess the event, take containment and remediation steps, maintain internal records, and provide notifications to affected individuals or regulators where legally required. The exact incident response workflow will be operationally documented outside this policy.
Subject to applicable law, users may have rights to obtain information about personal data being processed, seek correction, updating, completion, or erasure, withdraw consent, raise a grievance, and nominate another person to act in circumstances permitted by law. Requests may be submitted using the contact details provided below, along with any information reasonably necessary to verify identity and process the request.
We may send promotional messages by email, SMS, push notification, WhatsApp, or other channels where permitted by law and consistent with user preferences. Users may opt out using unsubscribe tools, account settings, or support contacts. Service and transaction messages may still be sent where necessary for orders, account security, or legal compliance.
The platform may contain links to external websites, social-media pages, or third-party services. Snitch Apparels is not responsible for the privacy practices or content of such third parties, and users should review the privacy terms applicable to those services before engaging with them.
Privacy-related questions, access or correction requests, complaints, and grievances may be sent to the contact details published below. The identity of the designated grievance officer or privacy contact should be kept consistent across the website, mobile application, and internal compliance records.
We may amend this Privacy Policy from time to time to reflect legal, operational, or technological developments. The most current version will be posted on the platform with the updated date.
Users may request deletion of their account at any time through the application, website, or by contacting SNITCH through the support channels made available. Upon receiving such request, SNITCH shall take reasonable steps to delete or anonymise the user's account information and associated personal data, subject to any retention required for preventing misuse of certain user facilities, fraud prevention, security monitoring, legal, regulatory, fraud prevention, dispute resolution, taxation, order fulfilment, or enforcement of contractual obligations. Certain transactional or compliance-related records may therefore be retained for the period mandated under applicable law, even after the account is deleted.
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided.