Returns:- Return requests may be initiated through the SNITCH website or app within 30 days from the date of delivery for SNITCH X members, and within 7 days from the date of delivery for non-SNITCH X customers. To be eligible for return, items must be unused, unwashed, undamaged, and in intact condition, with all tags, original packaging, and proof of purchase, wherever applicable. Products falling within hygiene-sensitive categories, including innerwear and certain accessories, as well as products purchased under special promotional offers, including buy-one-get-one (“BOGO”) offers, shall not be eligible for return.
SNITCH seeks to keep the returns process fair and efficient. However, accounts demonstrating a high frequency of returns may be subject to increased return charges. Return fees may be levied based on the number of items returned or such other parameters as SNITCH may determine for operational efficiency.
If reverse pick-up is unavailable for a return or exchange request due to pincode serviceability constraints, the Customer may be required to self-ship the product to the address communicated by SNITCH. Such non-serviceability can be temporary or prolonged, and resolution timelines may vary depending on operational feasibility. Self-shipping charges up to Rs. 120 shall be reimbursed against valid proof of shipment. Any additional concession may be provided by SNITCH on a case-to-case basis, at SNITCH's sole discretion. Customers are advised to use reasonable courier options such as India Post or other suitable courier services

Exchanges:- Exchange requests may be initiated through the SNITCH website or app within 30 days from the date of delivery for SNITCH X members, and within 7 days from the date of delivery for non-SNITCH X customers. Exchanges shall be permitted only for size changes. Requests for exchange on account of colour, style, pattern, or any other preference shall not be accepted. To be eligible for exchange, items must be unused, unwashed, undamaged, and in intact condition, with all tags, original packaging, and proof of purchase, wherever applicable. Products falling within hygiene-sensitive categories, including innerwear and certain accessories, as well as products purchased under special promotional offers, including BOGO offers, shall not be eligible for exchange.
The replacement item shall not be dispatched at the time of return pickup. Upon successful pickup of the original item, typically within 2 to 3 business days, the exchange item shall be shipped in accordance with SNITCH's standard delivery timelines.

Quick Commerce Shipping Fees:- Shipping charges shall apply to quick commerce orders and shall be payable by the customer at the time of purchase. Unless otherwise specified:- SNITCH X Members: ₹29 per order; Non-SNITCH X Members: ₹49 per order.
SNITCH reserves the right to revise such shipping charges at its discretion, in accordance with business requirements. Any revised charges shall be updated on the platform and shall apply prospectively.

Order Cancellation:- Orders may be cancelled through the SNITCH website or app within 1 hour of placement. Once an order has been packed or dispatched, cancellation shall no longer be permitted.

Cash on Delivery Fee:- Cash on Delivery (“COD”) orders may be subject to a convenience fee of up to ₹100. Such fee may be applied selectively and may not be applicable to all orders.

Refunds and Governing Policy:- Approved refunds in respect of eligible cancellations and undisputed returns shall ordinarily be processed within seven (7) banking days from the date of confirmation of such refund by SNITCH, subject to successful return verification, product inspection, and compliance with the applicable return and refund conditions. Where a return or refund request is disputed, found to be non-compliant, or requires additional review or investigation, SNITCH reserves the right to delay, withhold, adjust, or reject the refund in accordance with its policies and applicable law.