TERMS & CONDITIONS
TERMS & CONDITIONS
Disclaimer / Terms of Use Introduction
Welcome to SNITCH.
This document constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the applicable rules framed thereunder, including the rules requiring publication of the terms of use, privacy policy, and other policies for access to or use of an intermediary or digital platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms of Use govern your access to and use of the SNITCH website, mobile application, and all associated digital platforms, including any content, features, services, and tools made available thereon (collectively, the “Platform”).
The Platform is owned, operated, managed, and/or marketed by Snitch Apparels Private Limited (hereinafter referred to as “SNITCH”, “Company”, “We”, “Us”, or “Our”).
For the purposes of these Terms, the expressions “You”, “Your”, or “User” shall mean any natural person or legal entity who accesses, browses, registers on, purchases from, or otherwise uses the Platform in any manner. Where the User is a minor or otherwise not competent to contract under applicable law, such use shall be deemed to be through a parent, guardian, or other person legally competent to contract, who shall be bound by these Terms on behalf of such User.
By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with all other policies, guidelines, notices, and conditions that may be published on the Platform from time to time, including without limitation the Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policy deemed to be incorporated herein by reference. These Terms constitute a legally binding agreement between you and SNITCH.
Your use of specific services, features, or functionalities available on the Platform may be subject to additional terms, conditions, disclaimers, guidelines, or policies, which shall be deemed to form an integral part of these Terms of Use. In the event of any conflict between these Terms and any specific service-related terms, the specific terms shall prevail to the extent of such conflict.
SNITCH reserves the right, at its sole and absolute discretion, to amend, modify, update, replace, or remove any part of these Terms of Use or any policy incorporated herein, at any time and without prior notice, to the extent permitted under applicable law. It is your responsibility to review these Terms periodically for any changes. Your continued access to or use of the Platform following the publication of any modifications shall constitute your acceptance of such revised Terms.
Subject to your compliance with these Terms of Use, SNITCH grants you a limited, personal, non-exclusive, non-transferable, revocable permission to access and use the Platform solely for lawful purposes and in accordance with these Terms. No right, title, or interest in or to the Platform or any content thereon is transferred to you, except for the limited right of use expressly granted herein.
If you do not agree with these Terms of Use or any policy incorporated by reference, you must refrain from accessing or using the Platform.
Part A – Terms and Conditions
Last Updated: [14/05/2026]
This Terms and conditions (“T&C”) along with the other policies applies to all platforms owned, operated, managed, or marketed by Snitch Apparels Private Limited under the brand SNITCH, including, without limitation, the website, mobile application, and any affiliated digital or social media platforms (collectively referred to as the “Platform”).
SNITCH is committed to protecting the privacy, confidentiality, and security of all personal information and financial details shared by users in the course of accessing, browsing, registering with, or availing services through the Platform. It is the policy of SNITCH to collect, process, store, use, disclose, and protect such information in compliance with applicable laws, rules, and regulations governing data protection, privacy, and electronic transactions.
This Privacy Policy sets out the manner in which information relating to an identified or identifiable individual may be collected and processed by SNITCH and explains the rights available to you in relation to your personal data. By using the Platform or providing your information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
SNITCH shall take all reasonable and legally required measures to safeguard user information against unauthorized access, use, disclosure, alteration, loss, or destruction and shall process such information only for lawful, legitimate, and necessary purposes connected with the provision of its services, business operations, legal compliance, and enforcement of its contractual rights.
By accessing, registering on, or using the Platform, you represent and warrant that you are competent to enter into a legally binding agreement under applicable law. If you are under the age of 18 years, you may access or use the Platform only under the supervision, consent, and control of a parent or lawful guardian who agrees to be bound by these Terms on your behalf and assumes responsibility for your use of the Platform.
You further represent, warrant, and undertake that all information, data, and details provided by you to the Platform are true, accurate, complete, current, and not misleading in any respect. You agree to promptly update and correct your account information and any other details submitted by you to ensure that such information remains accurate, complete, and up to date at all times.
SNITCH shall not be liable for any loss, damage, liability, or consequence arising from any false, inaccurate, outdated, or incomplete information provided by you. The Company reserves the right to suspend, restrict, or terminate your access to the Platform, at its sole discretion, where it reasonably believes that any information provided by you is untrue, inaccurate, incomplete, misleading, or in breach of these Terms or applicable law.
Snitch Apparels Private Limited provides and operates an online commerce platform that enables users to access, browse, review, select, and purchase apparel, accessories, and other related lifestyle products made available on the Platform from time to time. The Platform is intended solely to facilitate the display, marketing, and sale of such products in accordance with these Terms and applicable law.
SNITCH reserves the absolute right, at its sole discretion and without prior notice, to introduce, modify, update, withdraw, suspend, restrict, or discontinue, whether temporarily or permanently, any part of the Platform, including any product listings, features, functionalities, content, services, promotional offers, or user interface elements, subject always to applicable law. SNITCH shall not be liable for any loss or inconvenience arising from any such modification, suspension, or discontinuance, except to the extent required under applicable law.
For the avoidance of doubt, the availability of any product, feature, or service on the Platform at any particular time shall not create any binding obligation on SNITCH to continue to make such product, feature, or service available in the future.
Certain features may require you to create an account. You are responsible for safeguarding your username, password, OTP access, and any linked device credentials. All actions carried out through your account are deemed to have been authorised by you unless you notify us promptly of unauthorised activity. We may suspend or terminate access where we reasonably suspect misuse, fraud, identity manipulation, or breach of these Terms.
SNITCH endeavours to ensure that all products displayed on the Platform are described and presented as accurately as reasonably possible. However, actual product colours, texture, finish, dimensions, fit, and overall appearance may vary from how they appear on the Platform due to factors including, without limitation, individual device display settings, screen resolution, lighting conditions, photographic limitations, and inherent manufacturing or material variations.
All product images, photographs, styling visuals, and model displays are provided for illustrative and reference purposes only and may not always reflect the exact appearance, scale, or detailing of the product delivered. Accordingly, minor variations shall not be construed as defects or misrepresentation.
Further, all products displayed on the Platform are subject to availability, stock limitations, warehouse serviceability, and technical or system updates. The inclusion of any product on the Platform does not guarantee its continued availability for purchase or delivery.
All prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, delivery charges, convenience charges, COD charges, or promotional deductions will be reflected at checkout, as relevant. We reserve the right to correct typographical or system errors affecting price or description and may cancel orders impacted by such errors. If any payment has already been collected for a cancelled order, the corresponding amount will be refunded in accordance with our refund process.
Placing an order constitutes an offer by you to purchase products from Snitch Apparels. Order acknowledgement, invoice generation, or status updates do not by themselves amount to final acceptance. We reserve the right to accept, decline, or cancel an order for reasons including stock unavailability, suspected fraud, unusual order pattern, delivery limitations, pricing error, or inability to verify payment or identity.
Payments may be processed through banks, payment gateways, UPI providers, wallets, cards, net banking, cash-on-delivery arrangements, or other authorised channels made available on the platform. Your transaction may additionally be governed by the terms of the relevant payment service provider. Snitch Apparels is not responsible for failure of payment caused by your bank, processor, network issue, timeout, insufficient balance, or third-party system interruption.
Delivery timelines shown on the platform are indicative and may vary based on pin code serviceability, weather conditions, courier operations, stock transfer requirements, public holidays, force majeure events, or verification delays. You are responsible for providing a complete and accurate delivery address and being available to receive the shipment. Risk in the product shall ordinarily pass upon delivery at the designated address, subject to applicable consumer law.
- SnitchX is a customer loyalty and rewards program offered by Snitch Apparels Private Limited to eligible customers of SNITCH, designed to provide exclusive benefits, privileges, and promotional rewards to qualifying users. Participation in SnitchX is subject to these Terms, along with any specific rules, conditions, or campaign requirements communicated by SNITCH from time to time.
- A customer becomes eligible to enroll in SnitchX upon achieving a net spend of INR 5,000 or more, after adjustment for returns, cancellations, refunds, or reversals, on purchases made through SNITCH within the preceding twelve (12) months. Eligible users may activate their membership through the SNITCH mobile application. Upon successful activation, the user shall be entitled to receive and access such rewards, privileges, and loyalty benefits as may be made available under the program from time to time, for purchases made both online and at participating offline stores, wherever applicable.
- SnitchX membership shall remain valid for a period of twelve (12) months from the date of activation, unless suspended, withdrawn, or terminated earlier in accordance with these Terms. Membership may be renewed for a further period of twelve (12) months where the member continues to maintain the minimum required net spend of INR 5,000 within the immediately preceding twelve-month period. In the event such threshold is not met, the member may regain or renew eligibility by completing additional purchases sufficient to bridge the shortfall in spend requirement, subject always to SNITCH's verification and program rules then in effect.
- Members of SnitchX may earn cashback coins or similar reward credits on eligible purchases, including through assured scratch cards or such other reward mechanisms as SNITCH may introduce from time to time. Unless otherwise specified, one (1) coin shall be equivalent to INR 1 for redemption purposes on eligible future purchases. Reward coins in respect of store purchases are generally credited within twenty-four (24) hours, while coins earned on online or return-eligible purchases shall become redeemable only upon completion of the applicable return, refund, or verification period, as determined by SNITCH. All reward coins shall remain valid for three (3) months from the date of issuance, unless otherwise stated, after which they shall automatically expire without further notice. In the event of cancellation, return, exchange, refund, or reversal of an order, the corresponding reward coins may be reversed, adjusted, cancelled, or re-credited by SNITCH, as applicable. SNITCH may send reminder notifications to eligible users regarding the expiry of SnitchX Coins approximately 30 days and 7 days prior to the relevant expiry date, subject to the user's active communication preferences and technical feasibility.
- SnitchX members may also receive certain exclusive program benefits, which may include, without limitation, free shipping, extended return or exchange windows of up to thirty (30) days, early access to collections, member-only offers, exclusive event access, and such other privileges as SNITCH may determine from time to time. The availability, scope, and duration of such benefits may vary and shall be governed by the relevant campaign or program-specific conditions.
- Members may also become eligible for complimentary gifts or milestone-based rewards upon achieving specified purchase or order streak milestones under the program. Such gifts may ordinarily be claimed at checkout on eligible orders meeting the minimum order value prescribed by SNITCH, including orders of INR 1,500 or above, where applicable. If an eligible free gift is not claimed at the time of checkout, SNITCH may permit such gift to be claimed on the next eligible order placed within sixty (60) days, subject to the applicable campaign rules. Any unclaimed gift not redeemed within the permitted period, or before the achievement of a subsequent milestone where such carry-forward is not allowed, shall lapse automatically and shall not be reinstated. Unless otherwise expressly stated, complimentary gifts issued under SnitchX shall not be eligible for return, though exchange may be permitted in accordance with SNITCH's applicable exchange policy. Where a milestone gift from a previous eligibility cycle remains undelivered, unclaimed, disputed, or under review, SNITCH reserves the right to withhold, defer, restrict, or deny subsequent gift eligibility to prevent abuse, duplication, or misuse of the program.
- Reward coins, cashback benefits, and similar incentives shall be awarded only in respect of purchases made after successful enrollment into SnitchX, and no retrospective benefits shall accrue for transactions completed prior to membership activation. Members may view their membership status, eligible benefits, and reward coin balance, including whether such coins are credited, pending, or in transit, through the relevant section of their SNITCH user profile or account interface.
- SNITCH reserves the right, at its sole discretion and without prior notice, to modify, suspend, discontinue, withdraw, or amend SnitchX, its eligibility criteria, reward structure, redemption rules, benefits, validity period, or any feature thereof, in whole or in part, at any time, subject to applicable law. SNITCH further reserves the right to suspend or terminate any membership, reverse benefits, cancel accrued rewards, or deny participation where it reasonably suspects fraud, abuse, misuse, ineligible activity, technical manipulation, breach of these Terms, or conduct inconsistent with the intended purpose of the program. Participation in SnitchX constitutes acceptance of these Terms and any supplementary conditions issued by SNITCH from time to time, and all decisions of SNITCH in relation to the interpretation, operation, eligibility, or administration of the program shall be final and binding, subject to applicable law.
Returns:- Return requests may be initiated through the SNITCH website or app within 30 days from the date of delivery for SNITCH X members, and within 7 days from the date of delivery for non-SNITCH X customers. To be eligible for return, items must be unused, unwashed, undamaged, and in intact condition, with all tags, original packaging, and proof of purchase, wherever applicable. Products falling within hygiene-sensitive categories, including innerwear and certain accessories, as well as products purchased under special promotional offers, including buy-one-get-one (“BOGO”) offers, shall not be eligible for return.
SNITCH seeks to keep the returns process fair and efficient. However, accounts demonstrating a high frequency of returns may be subject to increased return charges. Return fees may be levied based on the number of items returned or such other parameters as SNITCH may determine for operational efficiency.
If reverse pick-up is unavailable for a return or exchange request due to pincode serviceability constraints, the Customer may be required to self-ship the product to the address communicated by SNITCH. Such non-serviceability can be temporary or prolonged, and resolution timelines may vary depending on operational feasibility. Self-shipping charges up to Rs. 120 shall be reimbursed against valid proof of shipment. Any additional concession may be provided by SNITCH on a case-to-case basis, at SNITCH's sole discretion. Customers are advised to use reasonable courier options such as India Post or other suitable courier services
Exchanges:- Exchange requests may be initiated through the SNITCH website or app within 30 days from the date of delivery for SNITCH X members, and within 7 days from the date of delivery for non-SNITCH X customers. Exchanges shall be permitted only for size changes. Requests for exchange on account of colour, style, pattern, or any other preference shall not be accepted. To be eligible for exchange, items must be unused, unwashed, undamaged, and in intact condition, with all tags, original packaging, and proof of purchase, wherever applicable. Products falling within hygiene-sensitive categories, including innerwear and certain accessories, as well as products purchased under special promotional offers, including BOGO offers, shall not be eligible for exchange.
The replacement item shall not be dispatched at the time of return pickup. Upon successful pickup of the original item, typically within 2 to 3 business days, the exchange item shall be shipped in accordance with SNITCH's standard delivery timelines.
Quick Commerce Shipping Fees:- Shipping charges shall apply to quick commerce orders and shall be payable by the customer at the time of purchase. Unless otherwise specified:- SNITCH X Members: ₹29 per order; Non-SNITCH X Members: ₹49 per order.
SNITCH reserves the right to revise such shipping charges at its discretion, in accordance with business requirements. Any revised charges shall be updated on the platform and shall apply prospectively.
Order Cancellation:- Orders may be cancelled through the SNITCH website or app within 1 hour of placement. Once an order has been packed or dispatched, cancellation shall no longer be permitted.
Cash on Delivery Fee:- Cash on Delivery (“COD”) orders may be subject to a convenience fee of up to ₹100. Such fee may be applied selectively and may not be applicable to all orders.
Refunds and Governing Policy:- Approved refunds in respect of eligible cancellations and undisputed returns shall ordinarily be processed within seven (7) banking days from the date of confirmation of such refund by SNITCH, subject to successful return verification, product inspection, and compliance with the applicable return and refund conditions. Where a return or refund request is disputed, found to be non-compliant, or requires additional review or investigation, SNITCH reserves the right to delay, withhold, adjust, or reject the refund in accordance with its policies and applicable law.
All discount codes, coupons, referral benefits, wallet credits, store credits, prepaid offers, loyalty rewards, and similar promotional benefits are subject to the specific terms applicable to the relevant campaign or program.
SNITCH reserves the right to modify, suspend, withdraw, cancel, or restrict such benefits at its discretion where misuse, duplication, technical glitches, fraud, ineligible redemption, or breach of offer conditions is identified or reasonably suspected. SNITCH may also reverse such benefits, deny redemption, or cancel affected transactions where necessary, subject to applicable law.
You agree not to use the platform for unlawful, abusive, fraudulent, defamatory, harmful, or disruptive conduct. Without limitation, you must not introduce malware, use bots or scrapers without permission, place fake orders, interfere with the platform's security or functionality, manipulate reviews, infringe third-party rights, or attempt to reverse engineer the platform except as expressly permitted by law.
If you submit, upload, post, publish, transmit, or otherwise make available any feedback, reviews, ratings, testimonials, comments, suggestions, ideas, photographs, images, videos, or other content on or through the Platform (“User Content”), you represent and warrant that: (i) you are the lawful owner of, or otherwise have all necessary rights, consents, permissions, and authority to submit such User Content; (ii) such User Content does not infringe, misappropriate, or violate any intellectual property right, privacy right, publicity right, contractual right, or any other right of any third party; and (iii) such User Content does not violate any applicable law, regulation, or code of conduct.
By submitting any User Content, you grant Snitch Apparels Private Limited a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, store, adapt, modify, translate, publish, display, communicate to the public, distribute, and otherwise exploit such User Content, in whole or in part, in any media or format now known or later developed, for the purposes of operating, administering, improving, advertising, marketing, and promoting its business and the Platform, subject to applicable law.
SNITCH reserves the right, at its sole discretion and without prior notice, to review, refuse, moderate, remove, take down, or permanently delete any User Content from the Platform at any time, for any reason whatsoever, including where such content is unlawful, misleading, offensive, defamatory, obscene, infringing, harmful, inconsistent with these Terms, or otherwise considered inappropriate or undesirable by SNITCH. SNITCH shall have no obligation to host, display, maintain, or retain any User Content for any specific period and shall not be liable to you for the removal, deletion, or disabling of access to such content.
All material on the platform, including trademarks, logos, trade names, software, source code elements, layouts, product photography, graphics, videos, compilations, and written content, is owned by or licensed to Snitch Apparels and remains protected under applicable intellectual property laws. No right or licence is granted to you except the limited right to use the platform for personal and lawful shopping purposes.
The platform may integrate with or contain links to third-party websites, gateways, logistics providers, social-media tools, or embedded services. Snitch Apparels does not control those third-party services and is not responsible for their content, security, policies, or performance. Your interaction with such third parties may be governed by their own terms. Purchases made through third-party marketplaces or external platforms, the applicable terms, policies, and customer processes of such marketplace or platform shall apply, and SNITCH shall not be held responsible or liable for any act, omission, deficiency of service, return, refund, cancellation, exchange, delivery issue, or customer support matter arising therefrom.
To the extent permitted by law, the platform and all related services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, complete accuracy of all content at all times, or that the platform will always be free from bugs, vulnerabilities, or service interruptions. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
SNITCH shall not be liable for any indirect, incidental, special, consequential, punitive, or other similar damages, including any loss of profits, revenue, data, goodwill, or business opportunity, arising from or in connection with your use of, inability to use, or reliance upon the Platform, products, or services. This includes, without limitation, any liability arising from unauthorized access to or alteration of user data or transmissions, any breach of condition, representation, or warranty by a product manufacturer or third party, any interruption or non-availability of the Platform during maintenance or due to technical issues, and any damage or loss resulting from material or data downloaded through the Platform.
Any content or data obtained through the Platform is accessed at your own discretion and risk, and you shall be solely responsible for any resulting damage to your device or loss of data. To the extent permitted by law, SNITCH's total liability shall in no event exceed the purchase value of the relevant product giving rise to the claim. SNITCH shall not be responsible for disputes arising solely between users or with third parties.
You agree to indemnify, defend, and hold harmless Snitch Apparels Private Limited, its affiliates, directors, officers, employees, agents, and representatives from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or relating to your use or misuse of the Platform, breach of these Terms, violation of applicable law, or infringement of any third-party rights. This indemnity shall survive the termination or suspension of your account and your use of the Platform.
SNITCH may, at its sole and reasonable discretion, suspend, restrict, or permanently terminate your account or access to the Platform, with or without prior notice, if it believes that you have breached these Terms, engaged in fraud, misuse, abuse, or suspicious activity, created risk to the Platform or other users, or where such action is required for legal, security, technical, or operational reasons.
To maintain a secure and reliable user experience, SNITCH may monitor account and transaction activity. Where irregular, abusive, or suspicious patterns are detected, SNITCH may take appropriate action, including restricting certain features, limiting payment options, suspending order access, cancelling transactions, or imposing other necessary safeguards. Such measures may be implemented without prior notice, subject to applicable law.
SNITCH shall not be liable for any delay, interruption, deficiency, or failure in the performance of its obligations under these Terms, where such delay or failure arises from any cause beyond its reasonable control, including, without limitation, acts of God, natural calamities, floods, fires, epidemics, pandemics, strikes, lockouts, labour disputes, governmental actions or restrictions, judicial or regulatory orders, failure of internet or telecommunication services, cyber incidents, power outages, supply chain disruptions, transportation delays, war, invasion, armed conflict, civil unrest, riots, insurrection, or failure of courier, logistics, or delivery networks.
In the occurrence of any such event, SNITCH's obligations shall remain suspended for the duration of the force majeure event, and SNITCH shall not be held responsible for any loss, damage, cost, or inconvenience suffered by the user as a result thereof, except to the extent otherwise required under applicable law.
These Terms shall be governed by the laws of India. Subject to rights available to consumers under applicable law, disputes shall be subject to the exclusive jurisdiction of the competent courts at Bangalore,Karnataka.
Users may contact the grievance officer or customer support team through the contact details published on the Platform for any complaint, grievance, concern, or request relating to orders, payments, refunds, returns, exchanges, account access, or use of the Platform.
SNITCH shall maintain an adequate grievance redressal mechanism and shall acknowledge consumer complaints within forty-eight (48) hours of receipt and endeavour to redress such complaints within one (1) month from the date of receipt, or within such shorter or longer timeline as may be required under applicable law. SNITCH may generate and assign a complaint reference number, ticket number, or similar identifier for tracking and operational handling of complaints.
In the event any complaint or grievance is not resolved within 1 Month from the date of its receipt by the Grievance Officer, the aggrieved user/customer may avail such remedies as may be available under applicable law before the respective consumer dispute redressal forum or other competent authority having jurisdiction.The details and designation of the grievance officer is displayed on the Platform.
We may update these Terms from time to time to reflect changes in our operations, applicable law, or technology. Any revised version will be posted on the platform with an updated “Last Revised” date. To the extent permitted by applicable law, your continued use of the platform after the revised Terms are posted constitutes your acceptance of those revised Terms.
Snitch never contacts customers to request advance payments, extra charges, or any financial transaction after an order has been placed. Please exercise caution and do not engage with any such fraudulent calls, messages, or phishing attempts. If you encounter such activity, you are advised to immediately report the incident to the National Cyber Cell (Helpline: 1930) or lodge a complaint at https://cybercrime.gov.in/Webform/Helpline.aspx. Once a complaint is registered, you may also reach out to us via our Online Ordering Help at https://www.snitch.com/chatbot with your complaint reference number to help us serve you better.
These Terms, together with the Privacy Policy and any incorporated policy documents, form the complete agreement between you and Snitch Apparels in relation to the platform. If any provision is found unenforceable, the remaining provisions shall continue to the fullest extent permitted by law.
Last updated:14/05/2026
Version: 2
Naveen Jain
Designation : Legal Head
Email: grievance@snitch.com
SNITCH APPARELS PRIVATE LIMITED
Registered Office Address
No 1/1, 1st, 2nd, 3rd, 4th, 5th Floors,
St. Johns Church Road, Bharathinagar,
Fraser Town, Bangalore North,
Karnataka, India – 560005
Time: Monday to Friday (10:00 AM to 5.00 PM.IST)
Part B – Privacy Policy
Last Updated: [14/05/2026]
This Privacy Policy explains how Snitch Apparels Private Limited (“Snitch Apparels”, the “Company”, “we”, “us”, or “our”) collects, receives, records, organises, stores, uses, shares, transfers, discloses, and otherwise processes your personal data when you access, visit, interact with, or use our website, mobile application, customer support channels, social media pages, marketing communications, and any other connected products or services operated by us.
This Privacy Policy also explains the purposes for which we process your personal data, the categories of personal data we may collect, the circumstances in which such data may be shared with third parties, the measures we take to safeguard it, and the rights and choices available to you in relation to your personal data.
This Privacy Policy should be read together with our Terms and Conditions, cookie notices, and any specific privacy notices, consent requests, or disclosures that may be provided to you at the time your personal data is collected or otherwise processed.
This Privacy Policy applies to personal data collected through the website, the mobile application, account registration flows, order placement, payment interactions, returns and refunds, customer support exchanges, surveys, promotional activities, and any other touchpoint that links to or references this Privacy Policy.
3.1 Account and Identity Information
When you register, create, or maintain an account on the Platform, SNITCH may collect personal data including your full name, mobile number, date of birth, anniversary, email address, login credentials, password, authentication details, profile information, and account preferences. Where you choose to sign in or register through a third-party login or authentication provider, SNITCH may also receive limited profile, verification, or authentication-related information from such provider in accordance with your settings and the provider's applicable policies.
3.2 Contact and Address Information
In the course of using the Platform or placing an order, SNITCH may collect your billing address, shipping address, city, state, country, postal code, and such other contact details as may be necessary for account management, order fulfilment, delivery coordination, customer communication, and dispute resolution.
3.3 Order and Transaction Information
When you browse, place, modify, cancel, exchange, or return an order on the Platform, SNITCH may collect and maintain personal data relating to your order history, purchased products, cart and wishlist activity, invoice details, payment mode, payment transaction references, refund records, return and exchange records, and any discounts, wallet credits, store credits, loyalty benefits, referral benefits, or promotional redemptions used by you in connection with such transactions.
3.4 Payment-Related Information
In connection with payment processing, settlement, verification, and refund administration, SNITCH may collect or receive certain payment-related information such as payment method, transaction reference numbers, payment status, refund status, and limited verification data received from payment gateways or processors. SNITCH does not ordinarily store complete debit card, credit card, or bank account credentials except through legally compliant and secure payment processing arrangements where permitted under applicable law.
3.5 Device and Technical Information
When you access or interact with the Platform, SNITCH may automatically collect certain technical and device-related information, including your IP address, browser type, browser settings, app version, device type, device identifiers, operating system, network information, language settings, access times, referring URLs, cookies, SDK data, logs, and similar technical information generated through your use of the website or mobile application.
Usage and Preference Information
SNITCH may collect information relating to your interaction with the Platform, including browsing behaviour, search activity, clickstream data, product views, frequency and duration of visits, cart additions or removals, wishlist activity, responses to offers and campaigns, shopping preferences, style interests, and other inferred preference information that helps SNITCH personalise your user experience and improve its products and services.
Location Information
SNITCH may collect approximate location-related information derived from your IP address, device signals, shipping details, or other location indicators made available while using the Platform. Such information may be used for serviceability checks, fraud prevention, delivery planning, tax determination, regional offer administration, and other operational or legal purposes connected with the Platform.
Communication and Support Information
Where you interact with SNITCH through customer care, grievance channels, chat support, phone calls, emails, forms, surveys, reviews, testimonials, or social media interactions, SNITCH may collect and maintain records of such communications, including your support requests, complaints, feedback, review content, grievance details, and related correspondence for service improvement, complaint handling, and legal compliance purposes.
Logistics and Delivery Information
For the purpose of order processing, dispatch, fulfilment, and last-mile delivery, SNITCH may process personal data including your name, delivery address, pincode, masked contact number, email address where operationally required, shipment tracking details, proof of delivery, delivery attempt records, non-delivery status, reverse logistics records, and other fulfilment-related information necessary to complete or manage your order.
Customer Data Sharing for Logistics and Delivery Operations
To facilitate order processing, dispatch, fulfilment, and last-mile delivery, SNITCH may share limited customer information with designated logistics partners, courier service providers, and third-party operational systems involved in delivery and fulfilment management. Such sharing shall be strictly limited to the personal data that is operationally necessary for successful order completion and related service coordination. Customer information may be transmitted through shipping labels, logistics integration layers, and connected platforms used for order management, logistics coordination, and fulfilment activities. As part of SNITCH's privacy safeguards, the customer's contact number may be masked at the time of sharing, wherever technically feasible or operationally implemented. The information shared for such purposes may include the customer's name, contact number, delivery address and pincode, and email address, where required for shipment communication, delivery updates, or fulfilment-related purposes. Customer data may also be accessible across certain third-party operational platforms engaged for order management, logistics handling, and fulfilment operations. Last-mile delivery may be undertaken through empanelled courier partners engaged by SNITCH from time to time. In each case, the data shared shall remain restricted to what is necessary for the relevant service and shall be subject to the applicable commercial, operational, and contractual arrangements governing such engagement. While SNITCH undertakes reasonable efforts to engage service providers and partners subject to appropriate contractual and operational safeguards, SNITCH shall not be responsible or liable for any act, omission, default, breach, negligence, misuse, unauthorised access, disclosure, alteration, loss, or processing of personal data caused by any third-party courier partner, logistics provider, operational platform, or other external service provider, except to the extent such liability cannot be excluded under applicable law.
4.1 Information Collected Directly from You
SNITCH collects personal data directly from you when you create an account, log in, verify your mobile number or email address, update your profile, save addresses, browse products, add items to your cart or wishlist, place an order, make a payment, request cancellation, exchange or return a product, seek a refund, contact customer care, submit feedback, participate in surveys, enroll in loyalty programs, or otherwise interact with the Platform or SNITCH's services.
4.2 Information Collected Automatically Through Technology
When you access or use the Platform, SNITCH may automatically collect certain information through cookies, pixels, SDKs, server logs, device permissions, analytics tools, and similar technologies. This may include technical data, browsing behaviour, app usage details, device identifiers, session information, and interaction data, which may be used to maintain platform functionality, analyse performance, improve security, personalise the user experience, and support advertising or analytics activities, subject to applicable law.
4.3 Information Collected During Orders and Transactions
SNITCH collects personal data in the course of your transaction journey, including when you add products to your cart, proceed to checkout, apply promotional offers, confirm delivery details, complete a payment, or initiate post-order actions such as cancellation, exchange, return, or refund. Such collection is necessary to process your order, validate your eligibility for benefits, administer payments, coordinate logistics, and maintain transaction records.
4.4 Information Received from Third-Party Service Providers
SNITCH may receive personal data from third-party service providers, vendors, and operational partners engaged in connection with the Platform, including payment gateways, payment processors, fraud detection providers, logistics and courier partners, warehouse and fulfilment providers, analytics vendors, customer support software providers, CRM platforms, loyalty program management platforms, and marketing or communication partners, to the extent necessary for operational, contractual, or legal purposes.
4.5 Information Received Through Third-Party Login Providers
Where you choose to sign in, register, or link your account using a third-party authentication or login provider, SNITCH may receive limited identity, profile, or authentication-related information from such provider in accordance with your selected permissions and the provider's applicable privacy terms and technical settings.
Information Shared Through Logistics and Delivery Systems
To facilitate order dispatch, logistics coordination, and successful last-mile delivery, limited customer information may be transmitted to designated courier partners and relevant operational systems through shipping labels, logistics integration layers, and fulfilment platforms. The contact number shared in such process may be masked to support privacy safeguards, and the information shared is restricted to what is operationally necessary, including customer name, delivery address, pincode, and email address where required for fulfilment or delivery communication.
5.1 Account Creation and User Registration
SNITCH may process personal data to create and maintain your account, verify your identity, enable login and authentication, preserve your account settings and preferences, facilitate password recovery, and provide you with access to account-based features and services available on the Platform.
5.2 Browsing, Platform Access, and User Experience
SNITCH may process personal data to enable browsing, product discovery, navigation, search functionality, personalised recommendations, saved cart and wishlist functionality, content customisation, and general user experience optimisation, as well as to monitor how users engage with the Platform for design, usability, and service enhancement purposes.
5.3 Order Placement and Checkout Administration
SNITCH may process personal data to facilitate cart management, validate order details, confirm pricing, administer discounts and promotional benefits, verify payment credentials, process payments, generate invoices, and otherwise support the completion of purchases made through the Platform.
5.4 Order Fulfilment, Shipping, and Delivery
SNITCH may process personal data to pick, pack, dispatch, ship, track, and deliver orders, coordinate with warehouses, courier partners, and operational teams, assess serviceability, manage delivery communications, record proof of delivery, and address issues relating to delayed, failed, or incomplete delivery attempts.
5.5 Cancellations, Returns, Exchanges, and Refunds
SNITCH may process personal data to assess requests for cancellation, return, exchange, and refund, verify policy eligibility, arrange reverse logistics, process refunds and adjustments, reconcile payment reversals, restore or reverse loyalty benefits or wallet credits, and maintain records relating to such post-purchase transactions.
5.6 Customer Care, Grievance Redressal, and Communication
SNITCH may process personal data to respond to your customer support requests, address grievances, investigate complaints, provide service assistance, send transactional and service-related communications, and maintain communication records for service quality, training, escalation handling, and compliance purposes.
5.7 Fraud Prevention, Platform Security, and Abuse Monitoring
SNITCH may process personal data to detect, investigate, prevent, and respond to fraud, abuse, misuse, suspicious activity, unauthorised account access, payment risk, return abuse, policy circumvention, and conduct that may pose a threat to the Platform, its operations, other users, or SNITCH's legitimate business interests.
5.8 Loyalty Programs, Offers, and Promotional Administration
SNITCH may process personal data to administer discount codes, coupons, referral programs, wallet credits, store credits, cashback benefits, loyalty rewards including SnitchX benefits, survey participation, contests, campaigns, and similar engagement or promotional programs, including for verifying eligibility, preventing misuse, and communicating offer-related updates.
5.9 Marketing and Personalised Communications
Subject to applicable law and your preferences, SNITCH may process personal data to send promotional communications, product recommendations, reminders, loyalty-related updates, campaign messages, new launch information, and other marketing content that may be relevant to your interests, shopping behaviour, or engagement history on the Platform.
5.10 Analytics, Testing, and Service Improvement
SNITCH may process personal data for internal reporting, analytics, business intelligence, customer insights, service improvement, troubleshooting, debugging, testing, product development, operational forecasting, and performance measurement in order to better understand user behaviour and improve the Platform and associated services.
5.11 Legal Compliance and Protection of Rights
SNITCH may process personal data where necessary to comply with applicable laws, rules, regulations, court orders, or lawful requests from government or regulatory authorities, and to establish, exercise, or defend legal claims, enforce its Terms and policies, protect its contractual rights, and maintain records required for tax, accounting, audit, or compliance purposes.
5.12 End-to-End Processing Across the Customer Journey
From the point at which you register an account or browse the Platform until the completion of your order and any post-purchase service interaction, SNITCH may process personal data as reasonably necessary to ensure a smooth, secure, and efficient customer journey, including account management, order administration, logistics coordination, customer communication, issue resolution, and service enhancement, subject always to applicable law and appropriate safeguards.
Where required under applicable law, personal data will be processed on the basis of consent obtained through the website, app, checkout flow, marketing opt-in, or another valid collection notice. In appropriate cases, processing may also take place where necessary for performance of a contract, compliance with legal requirements, responding to a user's request, prevention of fraud, maintenance of platform security, or other legally recognised uses.
By providing your personal data and using the Platform, you give your free, specific, informed, unconditional, and unambiguous consent, through a clear affirmative action, to SNITCH to collect, receive, possess, store, handle, use, process, disclose, share, and otherwise deal with your personal data for the lawful purposes set out in this Privacy Policy and the applicable Terms. You understand that such consent is being given voluntarily after having been informed of the nature of the personal data being collected, the purpose of its processing, and the manner in which it may be used or shared. Users may withdraw consent where applicable, although such withdrawal may affect continued access to certain services.
By accessing, registering on, or using the Platform, you represent, confirm, and undertake that you are at least 18 years of age and are competent to enter into a legally binding agreement under applicable law. If you are below 18 years of age, you may access or use the Platform only through and under the supervision, consent, and control of your parent or lawful guardian, who shall be deemed to have accepted these Terms and this Privacy Policy on your behalf and shall be responsible for your use of the Platform.
SNITCH does not knowingly collect or process personal data of children in contravention of applicable law and may, where required, seek verifiable consent from the parent or lawful guardian before permitting access to certain services or processing such personal data. SNITCH shall also endeavour not to engage in tracking, behavioural monitoring, targeted advertising, or any other restricted processing in relation to children's personal data where prohibited under applicable law.
We may use cookies, pixels, SDKs, local storage, and related tools for user authentication, shopping-cart retention, analytics, fraud detection, campaign measurement, performance improvement, and relevant advertising. Users may manage certain cookie or device-level permissions through browser or system settings, though disabling some tools may affect platform functionality.
We may share your personal data with the following categories of recipients, where necessary and in accordance with applicable law:
- Affiliates and group companies for internal administration, service delivery, and business operations.
- Sellers, suppliers, and logistics partners to process, fulfill, ship, exchange, return, or refund your orders.
- Payment processors and financial service providers to facilitate payments, settlements, and related transaction support.
- Service providers and technology partners, including cloud hosting, analytics, customer support, communication, and automation providers, to help us operate and improve our services.
- Marketing and advertising partners to send promotional communications, personalise recommendations, and support advertising activities, subject to your preferences and applicable law.
- Professional advisers such as auditors, consultants, insurers, and legal advisers, where necessary for compliance, risk management, or business administration.
- Law enforcement agencies, regulators, courts, and government authorities where disclosure is required by law or necessary to protect our rights, users, or the public.
- Business transferees or acquirers in connection with a merger, acquisition, restructuring, or sale of business or assets.
- Overseas recipients, where required for service delivery or business operations, subject to applicable legal requirements.
We may share personal data for purposes including:
- providing and improving our platform, products, and services;
- processing orders and payments;
- customer support;
- personalisation and marketing;
- fraud prevention and security;
- enforcement of our Terms and policies; and
- legal and regulatory compliance.
We may share personal data on a need-to-know basis with affiliates and group entities, payment and banking partners, logistics and warehousing providers, cloud-hosting and software vendors, customer support providers, analytics and marketing service providers, auditors, legal advisers, insurers, and public authorities or law-enforcement bodies where required by law or valid process. Snitch Apparels does not represent this policy as a sale of personal data for money; however, operational sharing with vendors and certain advertising or measurement tools may still involve disclosure of limited personal data.
Personal data may be processed or stored in India or in other jurisdictions through our technology partners, subject to applicable law and any geographical restrictions that may apply to specific categories of data or destinations. If cross-border transfer limitations are introduced or become applicable, Snitch Apparels will update its controls and disclosures accordingly.
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including fulfilment of orders, maintenance of financial and tax records, handling of disputes and claims, prevention of fraud, enforcement of agreements, and compliance with legal obligations. Data that is no longer necessary will be deleted, anonymised, or securely archived in line with internal retention practice.
Snitch Apparels implements reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data and processing. These may include access controls, secure transmission, restricted employee access, vendor due diligence, monitoring, backups, and incident-management processes. No security system is completely infallible, and absolute security cannot be guaranteed. Users are responsible for keeping their login details, password, and account credentials secure and confidential. SNITCH maintains reasonable policies, procedures, and security measures to detect, analyse, contain, remediate, and recover from actual or suspected information security incidents.
If a personal-data incident occurs, Snitch Apparels should assess the event, take containment and remediation steps, maintain internal records, and provide notifications to affected individuals or regulators where legally required. The exact incident response workflow will be operationally documented outside this policy.
Subject to applicable law, users may have rights to obtain information about personal data being processed, seek correction, updating, completion, or erasure, withdraw consent, raise a grievance, and nominate another person to act in circumstances permitted by law. Requests may be submitted using the contact details provided below, along with any information reasonably necessary to verify identity and process the request.
We may send promotional messages by email, SMS, push notification, WhatsApp, or other channels where permitted by law and consistent with user preferences. Users may opt out using unsubscribe tools, account settings, or support contacts. Service and transaction messages may still be sent where necessary for orders, account security, or legal compliance.
The platform may contain links to external websites, social-media pages, or third-party services. Snitch Apparels is not responsible for the privacy practices or content of such third parties, and users should review the privacy terms applicable to those services before engaging with them.
Privacy-related questions, access or correction requests, complaints, and grievances may be sent to the contact details published below. The identity of the designated grievance officer or privacy contact should be kept consistent across the website, mobile application, and internal compliance records.
We may amend this Privacy Policy from time to time to reflect legal, operational, or technological developments. The most current version will be posted on the platform with the updated date.
Users may request deletion of their account at any time through the application, website, or by contacting SNITCH through the support channels made available. Upon receiving such request, SNITCH shall take reasonable steps to delete or anonymise the user's account information and associated personal data, subject to any retention required for preventing misuse of certain user facilities, fraud prevention, security monitoring, legal, regulatory, fraud prevention, dispute resolution, taxation, order fulfilment, or enforcement of contractual obligations. Certain transactional or compliance-related records may therefore be retained for the period mandated under applicable law, even after the account is deleted.
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided.